Survey results show students unsatisfied with Haggar Cafe
This past March, The Cor Chronicle began polling student opinion on the quality of the food and service in the Haggar Cafe, the Rathskeller and Frassati’s. The survey collected a total of152 student responses, representing around 10% of the UD undergraduate population.
The survey asked six questions relating to the dining experience at UD: “How would you rate your overall campus cafeteria experience?” “How would you rate cafeteria food?” “How friendly would you rate campus cafeteria workers?” “Would you prefer unlimited food or a limited amount of higher quality food?” “How would you compare the food in the Cafe to the food in the Rat?” And finally, “How would you compare the food in the Cafe to the food in the new Haggar dining area?”
In the first question, students were asked to rate their overall campus cafeteria experience on a scale of 1 to 10, with 1 being “Abysmal” and 10 being “Perfect.” 61.6% of students rated their experience as 6 or higher, with the greatest portion of students (25.2%) rating their experience as a 7.
In the second question, students were asked to rate cafeteria food on a scale of 1 to 10, with 1 being “Abysmal” and 10 being “Perfect.” 59.9% of students rated cafeteria food as 5 or lower, with the greatest portion of students (17.3%) rating the food as a 7.
In the third question, students were asked to rate the friendliness of cafeteria workers on a scale of 1 to 10, with 1 being “Not Friendly” and 10 being “Very Friendly.” 89.5% of students rated the friendliness of cafeteria workers as 6 or higher, with the greatest portion of students (30.9%) rating the friendliness as a 9.
In the fourth question, students were asked if they would prefer unlimited food or a limited amount of higher quality food. 78% of students said they would prefer a limited amount of higher quality food. This is noteworthy, considering that 85% of students who took this survey are on a meal plan with unlimited swipes.
In the fifth question, students were asked to compare the food in the Cafe to the food in the Rathskeller. 62% of students said that the food in the Cafe is worse or much worse than the food in the Rathskeller.
In the sixth question, students were asked to compare the food in the Cafe to the food in Frassati’s, the new Haggar dining area. 71.5% of students said that the food in the Cafe is worse or much worse than the food in Frassati’s.
Overall, the results of this survey suggest that students are not satisfied with the quality of the food served in the Haggar Cafe. Even though the Cafe provides meal plans with unlimited swipes, students would prefer limited swipes if it meant the quality of the food could be upgraded.
A possible solution to satisfy everyone could entail Aramark upgrading the quality of their food, and charging the same amount for a meal plan, but with limited swipes.
Student opinion also seems to be united in comparing the food in the Haggar Cafe to the food in the Rathskeller and Frassati’s. According to the survey, most students believe that the food in the Cafe is worse or much worse than the food in the Rat and the food in Frassati’s.
Apparently, Aramark is able to provide higher quality food in the Rat and Frassati’s. If food of similar quality could be provided in the Cafe, student concerns could be properly addressed.